RentsConnect delivers multi-channel engagement through its intuitive and tailor-made system. Empowering front-line staff to engage at a time and place to suit both them and their customers. Using smart data to trigger actions, reduce arrears, increase collection and create efficiencies.
60% Case load reduction: Priority system highlights customers most at risk of arrears using smart data analysis including reducing priority visits on customers with payment arrangements already in place
30% Efficiency saving: Using mobile technology, GPS location enables users to identify the people closest them whilst in the field whether that be within patches or neighbourhoods, resulting in no access visits being replaced with eligible visits whilst in the area
16% Average reduction in arrears: Intelligent forecasting profiles most at risk enabling organisations to be proactive rather than reactive. Visits are set by priority and collection rates increase resulting in a drop in arrears