Caredig, a Swansea-based housing provider whose name means ‘kind’, offers some tips for using technology in a way that keeps people and relationships at the heart of their work.   Help staff transition away from pen and paper When we first started working with Housing...

Gill Donoghue, strategy and improvement manager, Caledonia Housing. One of the few positives to come out of the pandemic has been a greater awareness of the value of technology in creating and nurturing a sense of connection between people. Used well, a digital...

By Nigel Lee, Head of ICT & Procurement, Cardiff Community Housing When we made our pre-pandemic decision to integrate our housing management system with a cloud-based platform, we opted for PanConnect by Housing Insight. As you would expect, we followed a fill...

by Kaiser Mace, Software Applications Team Leader at Teign Housing. Teign Housing brought in Housing Insight because we had a requirement for better engagement with our tenants. Before we started using Housing Insight’s Self Service App, which sits within their...

A person may come to us during the night in an emergency and say, "I need help." They may have found the courage to walk away from a situation of domestic abuse and they urgently need to find somewhere safe for themselves and their children. Our support workers start...

Housing Insight: Our goal is to work closely with our customers Soha’s response: We were in a poor situation – we had no portal and we needed to change our previous provider’s app quite quickly when it became unsupported. Housing Insight were brilliant at planning...