In this webinar, we will cover how Greatwell Homes working with Housing Insight has improved it’s resident engagement and customer service delivery with the roll-out of a digital self-service solution. The session will cover key learnings for other Housing Providers that may be assessing their resident engagement strategy and considering the role of digital solutions to improve service.
The webinar will cover:
- Project Goals and why Greatwell Homes was considering a resident digital solution
- How the self-service solution was implemented across their residents, and the challenges to implementation
- Working in close partnership with Housing Insight and the benefits of PanConnect
- The impact of self-service and the benefits to the resident
- Learning takeaways for other housing providers
- GWH future plans for further digitisation
Speakers include:
Katrina Heyworth, Head of Sales at Housing Insight
Farrukh Syed, Programme Manager at Greatwell Homes
Register for the webinar on Thursday 31st July 2025
