NHF Customer Experience & Resident Engagement Conference

London

8th – 9th September

The Housing Innovation Show

With over a decade of experience in the social housing sector, Katrina specialises in key account management and new business sales. As the Head of Sales, she leads a dynamic team dedicated to delivering innovative digital solutions that meet the unique needs of the sector.

Her approach is deeply rooted in building strong relationships and truly understanding customer needs, ensuring that every voice is heard. This customer-centric philosophy has been instrumental in achieving significant growth for the business while maintaining robust customer relationships.

In her session, Katrina will explore the transformative power of PanConnect digital solutions in fostering increased resident engagement, taking a look at the significant benefits that come with integrating systems and combining solutions to achieve a true channel shift.

With an agenda crafted to cover a broad spectrum of critical innovations across building safety, resident engagement, asset management, MMC, finance, regulation, business improvement and the pivotal areas of retrofit, decarbonisation and affordable heating the Housing Innovation Show promises an exploration of the future of housing and, most significantly, how providers can work smarter and more effectively to better support their customers.

The event is free to attend for housing professionals and with the addition of a fourth content stream, affirms its status as the UK’s most comprehensive showcase of housing innovation and transformation.

Learn more about PanConnect

Arrears Manager

A comprehensive arrears solution built to support staff with the analysis, prioritisation and management of rents and arrears.

Resident Engagement

A user-friendly app and portal designed to enhance engagement and increase resident satisfaction.

Case Manager

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