North Devon Homes, a registered charity offering affordable homes to those who need them most, has taken steps to transform and evolve its housing services, by giving their housing teams more efficient ways of working. North Devon Homes have recently partnered with Housing Insight by purchasing their PanConnect Staff App. This cutting-edge mobile working solution simplifies many day-to-day services for housing teams such as case management and operational efficiency. 

The integration of the PanConnect Staff App into the Civica CX system is a critical component of this initiative, allowing North Devon Homes’ teams to work seamlessly across systems and enable staff to access critical housing data, even while out of the office. This data is necessary to help them carry out important actions and complete key day-to-day visits, and by reducing the need for any unnecessary visits, the collaboration is set to help boost productivity for the North Devon Homes teams while improving overall satisfaction for residents. 

The project represents a three-year contract between North Devon Homes and Housing Insight. The first phase of the project was delivered in just five weeks, demonstrating the speed and agility of both organisations to provide solutions that will have an immediate impact.

“We are excited to work with Housing Insight on this project. PanConnect will not only make our operations more efficient but will also provide our team with a more flexible way to manage cases and engage with residents while out in the community”.

Martyn Gimber, CEO, North Devon Homes

“Welcoming North Devon homes to undertake such projects is routine for us. Collaborating with the team has been remarkable, and we eagerly anticipate the outcomes. We expect this will significantly enhance user efficiency, boost staff performance, and foster better resident engagement.”

Katrina Heyworth, Head of Sales, Housing Insight

The ultimate goal of this partnership is to create a more efficient way of working for housing teams, allowing them to focus on delivering the best possible service to residents while leveraging the power of modern technology to simplify and enhance everyday processes.

Find out more about Housing Insight and their services, and be sure to read more about North Devon Homes and the fantastic work they do.