Perform with
Digital solutions for housing providers designed to delight staff and help you connect with customers.
Resident Engagement Solution
A user-friendly app and portal designed to enhance engagement and increase resident satisfaction.
Arrears Manager
A comprehensive arrears solution built to support staff with the analysis, prioritisation and management of rents and arrears.
Case Manager
Manage cases with a real-time priority list based on data and insight. Provide your team with an action plan of accounts to target and progress.
Built with a Social Housing Focus
MULTI-LAYER
INTEGRATION
Data is pulled from your key systems to make one tailored and insightful user experience. We also push information back in to ensure records are always up-to-date.
DEFINED THROUGH
EXPERIENCE
Our unique algorithms have been forged through real experience and customer feedback, years of continuous improvement and housing knowledge to provide greater accuracy and result in much more effective performance.
COMPLEMENT YOUR
CONSTRAINED RESOUCRES
We understand that internal teams are under pressure to deliver across multiple areas of housing. Our solutions are tailored for staff to simplify and optimise their workload.
Working with your HMS to unlock your data potential
Users can simply view the relevant data and forms. Integration to the back office systems is standardised and easy to manage. We have found Housing Insight to be very competent supplier and an excellent partner.
Regenda Group
Resident Engagement Solution
A suite of digital housing solutions designed to delight staff and help you connect with customers.
DIRECTLY ENGAGE RESIDENTS
Create a direct channel of communication with your residents, tailored to your requirements. Our clients see an average of 60-70% of their customers actively using our resident engagement solution.
EMPOWER WITH
SELF SERVICE
Provide one central place for residents to access the key information they need, reducing the strain and administrative burden on your internal teams.
EXPEDITE KEY PROCESSES AND RESIDENT REQUESTS
Save time and costs through seamless digital communications across the tenancy, from raising repairs to making payments.
Arrears Manager
A comprehensive arrears solution built to support staff with the analysis, prioritisation and management of rents and arrears.
Sustain tenancies with in-depth payment behaviour analysis
Equip your team to identify payment patterns, and use the data to understand your residents’ better. Arrange payment plans that work best for both parties.
Prioritise and effectively collect ALL arrears
Manage all arrears centrally, PanConnect enables teams to follow up with all arrears not just the standard rent account but sub-accounts, and former tenant accounts.
Support residents with budgeting
Staff can help residents set up payment plans via PanConnect to ensure that arrears are paid on time, and are in line with the residents’ income patterns.
Case Manager
Manage all types of tasks with a real-time priority list based on data and insight. Provide your team with an action plan of accounts to target and progress.
A TOOL TO SUPPORT STAFF
Empowers staff to manage their daily workload more effectively by seeing the workload, and all data/documents related to it, all in one place.
PROCESS CASES PROMPTLY
Instantly access all the forms required for a given case in a digital format. Housing-specific workflows prompt staff to fill in the relevant forms at the appropriate time with mandatory fields ensuring that you complete cases efficiently and accurately.
OFFLINE WORKING
Allows staff to continue with their cases even when they do not have internet signal (out in the field) knowing that everything is held securely and will update the back office system if required, when internet signal next becomes available.
Performance Dashboards
Consistency across all levels
Both junior and senior exec staff can effectively run reports to answer the key questions of your organisation, knowing that every layer of reporting is using the same data.
Reporting to your precise requirements
Dashboards are created with customer involvement ensuring the highest level of reporting that can identify issues across the business highlighting trends and interesting behaviours whether these are across geographical regions, seasonal/monthly calendar date lines or by more business-specific areas.
Integrated Performance Data
Performance-related reports are generated based on data collected from multiple back-office systems.
PanConnect FAQs
Q. Is PanConnect a Housing Management System?
Q. Can PanConnect extract and writeback data to the HMS.
Q. Is the Customer App a true App or just a device-responsive website?
Speak with one of our social housing experts
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