The Agenda

9.30 Arrival – Refreshments provided

10am – Introductions

We’ll kick things off with some brief introductions. Please take a moment to think about who you are, what you do, and what you’d most like to get out of the day.

10.15am UK Housing Sector Challenges with Jon Brownbill

Why this moment matters for housing providers and why the sector needs practical, shared problem-solving. Jon Brownbill will explore:

Headline pressures on the sector
Operational Reality
Data and Systems
Engagement and Trust

10.40am – The impact of our digital transformation on our services and efficiency – Soha Housing

This presentation will cover: 

The operational challenges they faced around data collection and system efficiency

Innovative ways they are improving resident engagement and operational efficiency, including the use of PanConnect

Lessons learned and insights that other housing providers can take away and apply

11.10– 5 mins Refreshment break

11.15am Mizorix Fixing the Disconnect Between Housing Systems & Document Management
Despite major investments in HMS, CRM and Microsoft 365, many Housing Associations are still struggling with underlying documents, records and regulatory evidence, AI may be the new kid on the block but is only as effective as the maturity of the data it relies on.

This session explores:

The real challenges housing IT teams are facing today

The good, the bad and the ugly: what works, what fails, and why

11.45am Xledger Rethinking Finance Operations: Working backwards from Reporting to redefine your day to day

This session will focus on real-life examples of how housing associations have redefined their chart of accounts and ways of working by adopting cloud-native finance systems and a best-of-breed technology approach. We’ll explore the importance of reverse engineering from end reporting requirements to build a finance structure that delivers meaningful insight, as well as how integration and automation can drive genuine return on investment from an operational perspective — not just a commercial one — through increased efficiency, improved processes, and significant time savings.

12.15pm: Morning Session Roundup

A quick recap of the morning’s key takeaways, highlighting common themes, contrasting ideas, and setting the stage for the afternoon’s collaborative sessions.

12.30pm: Lunch & Networking

Enjoy a complimentary lunch while catching up with peers, sharing insights from the morning sessions, and building new connections across the sector.

1.30pm: Pressing Issues Debate

An interactive, debate tackling the most urgent, high-stakes topics impacting housing providers today. Attendees will have the opportunity to voice opinions, challenge traditional approaches, and vote on the sector’s highest-priority issues.

1.45pm: Interactive Open Forum with Suppliers

A chance to discuss key challenges, explore supplier solutions, and view live demonstrations in an informal setting with refreshments provided.

2.30pm: Technology will transform Housing….won’t it? – Katrina Heyworth

A candid look at the realities of driving digital change. Drawing directly from real-world work with housing providers, this session addresses the core hurdles housing providers face when trying to modernise.

Using Slido.com

Throughout the day we will ask attendees to join in the session on slido.com to keep the sessions interactive, and gather opinion and ensure everyones voice is heard. No download, or sign up required, we will provide a reference code to join on the day.

We look forward to welcoming you next week.