The Agenda

10am – 11am

Session One – Housing Insight and PanConnect Updates

1. Welcome and company update 

• Welcome and introductions 

• Brief company update 

• Why PanConnect is evolving into one connected platform

2. Trust, security and support update 

• Cyber Essentials and Cyber Essentials Plus accreditation 

• ISO, company procedures and policy updates 

• Support highlights and service improvements 

3. What we have delivered in the last 12 months 

• Self-service updates 

• PanConnect Web journey  

• Contractor solution highlights  

• Key improvements customers can already benefit from

11.15am – 12pm Session Two – Introducing the Resident Engagement Platform  

Purpose: The benefits of a joined-up platform that connects web, self-service, communications and resident interactions into one wraparound view. 

• What the Resident Engagement Platform is 

• How PanConnect connects web and self-service journeys 

• The value of a single view of resident engagement 

• How Comms Hub fits into the wider platform  

• Customer benefits and practical use cases 

1pm – 1.45pm Session Three – Roadmap, discovery and future direction  

Purpose: Customers are invited to help shape the roadmap, with a focus on resident relationship management, CRM discovery and priorities for 2027. 

• Roadmap items already planned 

• Future focus areas for 2027 

• Resident Relationship Platform discovery discussion 

• Interactive Slido questions to capture customer priorities 

• Feedback themes to take into product planning 

If you have any questions or requests to raise for the day agenda, please reach out to

[email protected]  or   [email protected]